Clean Origin Lifetime Manufacturing Warranty

Clean Origin™ is dedicated to not only providing its customers with brilliant lab grown diamonds but also peace of mind in knowing that Clean Origin stands behind the quality and craftsmanship of our jewelry with a lifetime guarantee that it will be free from manufacturing defects at the time of delivery.

All of our jewelry is manufactured using the very best materials and is thoroughly inspected prior to shipment. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair, replace, or substitute it without additional cost to you. If we determine that damage is not caused by a manufacturing defect and should charges apply, we will notify you prior to performing any work on your item.

All fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and rings are subject to daily stress. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry. Some examples of common jewelry issues that would not be considered manufacturing defects include:

• The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
• Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
• Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
• The loss of a gemstone caused by damage from everyday wear or from other damage.

Replacement and repair times are dependent upon the severity of the damage and availability of a replacement. Clean Origin will pay for the costs of shipping and handling of all jewelry covered under the Clean Origin Lifetime Manufacturing Warranty. A $50 deposit will be taken before the shipment of your item to Clean Origin for evaluation, which covers the cost of shipping the item and an evaluation by our expert jewelers to determine if the damage is subject to the warranty. This fee is refunded in full for all warrantied repairs. We also offer complimentary shipping back to the customer for all warrantied repairs. Repairs that are not covered under the lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation. Once the work is completed, it will be shipped back in a new jewelry box (please note: because we send your product back in a new box, we do not return the box you used in your return).

If the item is no longer available, Clean Origin may, in its discretion, replace with like-kind of the original item.

Repair or service performed by a jeweler other than Clean Origin will void the warranty. The Clean Origin Lifetime Manufacturing Warranty does not cover damages caused by negligence, normal wear and tear, improper care, accident, discoloration of precious metals caused by chemicals, or the natural breakdown of materials over an extended time and use. The Clean Origin Lifetime Manufacturing Warranty only covers original and unaltered products.

If you have any questions at all please don’t hesitate to contact Clean Origin Customer Service at 1-888-487-2145 or email at: repairs@cleanorigin.com.